Shipping & Returns Policy
Shipping
Items in stock typically ship within 24 hours of order placement. Backordered products will be shipped as soon as they become available, and you will be notified before checkout if any item is temporarily unavailable.
Orders are generally shipped via the most cost-effective method available, such as UPS Ground, FedEx Ground, or USPS Parcel Service or another shipping partner. Standard delivery times are usually between 2–5 business days.
Dropshipping and Fulfillment
Many of our items are shipped directly from the manufacturer, distributor or supplier to ensure fast and efficient delivery. Orders containing multiple products may arrive in separate shipments. You will receive tracking information for each package as it becomes available.
Oversize and Large Quantity Orders
Specific oversized or heavy items may include an additional shipping fee per item, displayed clearly in your cart at checkout. Large quantity orders may require special handling or freight services. If any additional shipping costs apply, we will contact you before your order ships.
Order Tracking
Once your order has shipped, you’ll receive an email with tracking details.
Legal Compliance
All shipments, including dropshipping, are subject to federal, state, and local laws.
Firearms and FFL Transfers
Firearms ship to the buyer’s chosen local FFL in the buyer’s state of residence. The buyer is responsible for providing the receiving FFL’s details before the firearm can be shipped.
- The receiving FFL completes the required transfer paperwork with the buyer.
- The buyer must complete the background check required for the transfer.
- The buyer is responsible for any transfer fees charged by the receiving FFL.
Return Policy
At Dr Armory, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a hassle‑free return process in accordance with US E-commerce standards.
Eligibility and Timeframe
Customers have 10 days from the date of delivery to initiate a return, provided the product is in its original, unused condition. Only unopened manufacturer‑sealed packages returned within this period will be eligible for a full refund, minus any applicable shipping or handling fees.
Returns that do not meet these conditions may be declined or subject to a restocking fee.
How to Start a Return
Before sending any item back, please contact Dr Armory at support@drarmory.com to request a Return Merchandise Authorization (RMA). This ensures proper processing and credit upon receipt.
When requesting an RMA, please have the following information ready:
- Product part number
- Invoice or order number
- Your name and address
- Your phone number
- Your email address
After receiving your RMA, we’ll provide detailed return instructions and, where applicable, a prepaid shipping label to make the process smooth and secure.
Damaged or Defective Merchandise
If your order arrives damaged, please report it within 10 days of delivery. Once verified, a replacement will be shipped at no additional shipping or handling cost after we receive the returned item.
For defective products, please contact us within 30 days of receipt. We will promptly issue a replacement at no cost to you. Items that develop defects beyond 30 days should be returned directly to the manufacturer under their warranty policy.
Refunds
Approved refunds are issued back to the original payment method within 5–10 business days of receiving the returned item. Shipping fees are non‑refundable unless the return is due to a shipping error or product defect caused by us or the supplier.
Exclusions
Certain items may be ineligible for return due to hygiene, safety, or supplier restrictions. Any non‑returnable items will be clearly stated on the product page prior to purchase.
